Support

Privacy Policy

Notice

Thank you for your interest in using flinc. We would like to make mobility more flexible, greener and cheaper, together with you.

The target of the development of flinc was to collect as few data as possible and at the same time to develop a service that makes ride sharing as easy as never before. This was a huge challenge, as we can only offer special features (i.e. the arrangement of partial rides or the ride arrangement directly by your navigation system) by collecting special data. Same occurs using our instantnavi service.

We kept the initial data collection at the registration for the flinc portal and instantnavi as simple as possible (please view the section “registration”). After the registration you can complete your profile. You can also define in the section “privacy settings” which data is visible for other users.

The more information you volunteer (real name, photo), the more confidence other users will have in your profile. This will increase your chances to receive ride offers and passengers requests.

We will always obey the Data Protection Act of the Federal Republic of Germany and the Privacy Policy of the European Union with all the data we collect.

In general, we always adhere the following basic principles:

  • We do not sell any personal data
  • We adhere to the basic principle of data minimization
  • We will never forward your data to a third party for advertising or marketing purposes without your approval
  • We will never collect or use personal data without legal approval or without your consent
  • You will never receive any spam mails by flinc
  • We save your personal data on servers in Germany or the European Union

There is one exception: In order to fully concentrate on the technical development of flinc and other services, for our support and for sending out newsletter we are using established software by a third-party supplier (Zendesk) that stores your email address in the USA. You will find more information in the section “support and feedback”.

User-related data for the use of flinc

(For information on the use of instantnavi see “User-related data for the use of instantnavi”)

Registration

You have to submit the following data in order to start using flinc:

  • First name
  • Last name
  • Email address
  • Password

Please make sure that you are choosing a safe password. Your email address and your password will never be visible for other users.

We will use your email address to send you notifications. For example, if you receive a ride offer or if we find a passenger for you. In the “user settings” you can define what kind of notifications you would like to receive.

We are using your first and last name to make flinc more personal. Please enter your correct information in order to build trust in other drivers and passengers.

We are also saving the date of your registration and show this date in your profile “member since May 2011”.

User profile

Once registered, you can complete your profile with the following data:

  • Date of birth
  • Residence
  • Gender
  • Photo
  • Telephone number

If you enter your date of birth, other users can see your age. We use your residence to show you other flinc users in your area.

If you haven't entered your mobile phone number at flinc yet, we will ask you as a driver before creating your next ride offer to indicate your phone number. As a passenger, we will ask you the same before you request the driver. Each active flinc user has a verified mobile phone number. This is especially important, as driver and passenger need to contact each other for important arrangements. The phone number is only visible during the negotiation process, as soon as the driver/passenger has been requested.

To make your profile more personal, you can also upload an avatar which is visible for other flinc users. Your photo will create trust and increase the probability of a ride arrangement.

Ride Offers

If you enter a ride offer, we will save the following data:

  • Your route
  • Price setting
  • Comments
  • Vehicle (if specified)

Your route is used to find passengers who want to travel a similar route. More about the data that is stored when you are entering a route, please read the section “routes”. The price setting is used to calculate the fare for the passenger.

If you are using the flinc integration in a navigation system (in addition to the flinc website and the flinc app), we will also collect and save the following data:

  • Your current location as geo-coordinate
  • Your already traveled distance

The navigation system sends every 30-90 seconds your current position in the form of geo-coordinates to the flinc server. We need your location, as we do not want to suggest any passengers to you that you already passed by. We save your already covered distance by using the positions that are transferred by the navigation system, in order to carry out an accurate detour and price calculation for the ride and to show you statistics after the ride.

Once you have actively confirmed a passenger, he will see your last position and can estimate the time of your arrival at the pick-up location. You can deactivate this function in your settings anytime.

The use of a navigation system with flinc integration allows you to get requests from passengers during a trip. The use is voluntary and optional. To find rides automatically, you can also use the flinc website or the flinc app. If you do not want the flinc server to store your current position, we ask you to refrain from using the navigation system with flinc integration.

Ride Searches

If you enter a ride search, we will save the following data:

  • Your route
  • Comments
  • Number of passengers

Your route is used to find drivers who want to travel a similar route. More about the data that is stored when you are entering a route, please read section “Routes”.

Routes

There is a route for each ride offer or ride search. A route always includes the following data:

  • Start address, destination, via points
  • Departure time
  • Arrival time
  • Distance
  • Duration
  • Waypoints

Routes are the basis of the flinc algorithm and are used o find the right driver and passenger combinations.

We show your routes, similar to existing ride sharing portals, also unregistered users. However, your address will be falsified and your name is not fully visible. In the privacy settings you can choose which of your information will be visible for non-registered users.

We will statistically evaluate route data anonymously. For example, to indicate you how wide flinc is spread in your region.

Statistics

While you are using flinc, we collect the following statistics, which we also show in your profile:

  • Your ratings
  • Total number of created ride offers and ride searches
  • Total distance of all rides as a driver and passenger
  • Total distance using a navigation system with flinc integration
  • Total number of passengers that you accepted
  • Total number of rides that you accepted as a passenger
  • Total amount of CO² emissions you produced and reduced
  • Total number of your friends and friends of friends

You can adjust the visibility of your statistics in the user settings.

Vehicles

You can also enter your vehicle details (manufacturer, model, color, license number), as your passengers will be able to identify your car much better. Your license number is only visible for accepted passengers, in order to identify your car at the meeting point more easily.

Newsletter and regular status emails

We will inform you from time to time by email updates on important product changes or new features. In addition, we will send you regular status emails in which we will present to you personal statistics, so that you can use flinc more effectively.

If you do not want to receive our regular status emails, please follow the instructions in the user settings to unsubscribe.

User-related data for the use of instantnavi

(For information on the use of flinc see “User-related data for the use of flinc”)

Registration

You have to submit the following data in order to start using instantnavi:

  • Email address
  • Password

Please make sure that you are choosing a save password. Your email address and your password will never be visible for other users.

Instead of using your email address to register for instantnavi, you can also sign up with your Twitter or Facebook account. We use your email address so you can reset your password. In addition, we determine your profile picture via Gravatar.

When you specify a destination on instantnavi it is stored by us as well as the name you give the navigation and the sub-path you have chosen to reach the navigation under.

When you use an instantnavi link, your location is forwarded to instantnavi. The location is used for route calculation and to display some of the widgets. There is no assignment of a location to other data about you.

Forum and support software Zendesk

In order to provide the best possible support, we are using the “Zendesk” software. Zendesk will save your email address and your request on web servers in the USA. This will apply in the event that you write an article in the forum, give us feedback (i.e. in the flinc apps) and if you send us an email to help@support.flinc.org.

You will find the privacy policy of Zendesk here: http://www.zendesk.com/company/privacy

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

Facebook

We are using Facebook plug-ins on some web pages. Facebook is being operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

If you access a web page that contains such a plug-in, your browser will directly connect with the Facebook servers. Unfortunately, we do not have any influence on the amount of data that Facebook is collecting with this plug-in.

By using these plug-ins, Facebook will receive the information about your access to our website. Even if you are not a member of Facebook, there is a possibility that Facebook will find out and save your IP address.

For more information about the Privacy Policy of Facebook, please read this: http://www.facebook.com/policy.php.

You can block the Facebook plug-ins by using browser add-ons, for example ”Facebook Blocker“ for Safari, Firefox and Chrome.

We also offer the possibility to deactivate all Facebook scripts at flinc in the privacy settings. You can also hide your account in lists.

Information about your data

You may request information about your saved data according to the Data Protection Act (free of charge). If you have any questions about the collection, handling or use of your data or if we need to correct, block or delete your data, please contact our support team (help@support.flinc.org).

Amendment of the Privacy Policy

If it is necessary to make amendments to our Privacy Policy, you will be informed about the new contents.

Miscellaneous

If you have any questions, concerns or comments about the data protection, please send an email to datenschutzbeauftragter@flincteam.org or create a posting in our forum.

As of: June 18, 2012 Version (No.): 2