Privacy Policy


Thank you for your interest in using flinc. We would like to make mobility more flexible, greener and cheaper, together with you.

The target of the development of flinc was to collect as few data as possible and at the same time to develop a service that makes ride sharing as easy as never before. This was a huge challenge, as we can only offer special features (i.e. the arrangement of partial rides or the ride arrangement directly by your navigation system) by collecting special data.

We kept the initial data collection at the registration for the flinc portal as simple as possible (please view the section “registration”). After the registration you can complete your profile voluntarily in the internal section “My flinc”. You can also define in the section “privacy settings” which data is visible for other users.

The more information you volunteer (real name, photo), the more confidence other users will have in your profile. This will increase your chances to receive ride offers and passengers requests.

We will always obey the Data Protection Act of the Federal Republic of Germany and the Privacy Policy of the European Union with all the data we collect.

In general, we always adhere the following basic principles:

  • We do not sell any personal data
  • We adhere to the basic principle of data minimization
  • We will never forward your data to a third party for advertising or marketing purposes without your approval
  • We will never collect or use personal data without legal approval or without your consent
  • You will never receive any spam mails by flinc
  • We save your personal data on servers in Germany or the European Union

There is one exception that concerns your e-mail address that you entered with the registration: In order to fully concentrate on the technical development of flinc and other services, for our support we are using the established software by a third-party supplier (Zendesk) that stores your e-mail address in the USA. You will find more information in the section “support and feedback”. We are also using – if required – the supplier SendGrid for our newsletters and notifications (and the supplier Twilio for SMS messaging), who will receive the e-mail addresses (or mobile phone numbers) of the users that are to be contacted for each single process.

Information about data transfer to the USA

As the ECJ has rejected the data protection agreement Safe Harbour with USA, personal data cannot be transferred to companies located in the USA while at the same time ensuring the EU data protection standard. flinc only transfers data mentioned above to companies located in the USA. To prevent this, unfortunately you will currently have to do without our newsletters and notifications via e-mail or SMS and you cannot (actively) use our support forum.

User-related data for the use of flinc


You have to submit the following data in order to start using flinc:

  • First name
  • Last name
  • E-mail address
  • Password

Please make sure that you are choosing a safe password. Your e-mail address and your password will never be visible for other users.

We will use your e-mail address to send you notifications. For example, if you receive a ride offer or if we find a passenger for you. In the “user settings you can define what kind of notifications you would like to receive. If you unsubscribe from newsletters and notifications, your e-mail address will not be submitted to SendGrid.

We are using your first and last name to make flinc more personal. Please enter your correct information in order to build trust in other drivers and passengers.

We are also saving the date of your registration and show this date in your profile “member since May 2011”.

User profile

Once registered, you can complete your profile with the following data:

  • Date of birth
  • Residence
  • Gender
  • Photo
  • Telephone number

If you enter your date of birth, other users can see your age. We use your residence to show you other flinc users in your area.

We recommend that you provide a phone number, as your driver or passenger might need to reach you for any important arrangements. Your phone number is only visible for the participating driver or passenger during the ride arrangement. To make your profile more personal, you can also upload an avatar which is visible for other flinc users. Your photo will create trust and increase the probability of a ride arrangement.

Ride Offers

If you enter a ride offer, we will save the following data:

  • Your route
  • Price setting
  • Comments
  • Vehicle (if specified)

Your route is used to find passengers who want to travel a similar route. More about the data that is stored when you are entering a route, please read the section “routes”. The price setting is used to calculate the fare for the passenger.

If you are using the flinc integration in a navigation system (in addition to the flinc website and the flinc app) or if you activate your live position in the app as a driver, we will also collect and save the following data:

  • Your current location as geo-coordinate
  • Your already traveled distance

The navigation system sends every 30-90 seconds your current position in the form of geo-coordinates to the flinc server. We need your location, as we do not want to suggest any passengers to you that you already passed by. We save your already covered distance by using the positions that are transferred by the navigation system, in order to carry out an accurate detour and price calculation for the ride and to show you statistics after the ride.

Once you have actively confirmed a passenger, he will see your last position and can estimate the time of your arrival at the pick-up location. You can deactivate this function in your settings anytime.

The use of a navigation system with flinc integration allows you to get requests from passengers during a trip. The use is voluntary and optional. To find rides automatically, you can also use the flinc website or the flinc app. If you do not want the flinc server to store your current position, we ask you to not use the navigation system with flinc integration and to not activate the live position in the app as a driver.

Ride Searches

If you enter a ride search, we will save the following data:

  • Your route
  • Comments
  • Number of passengers

Your route is used to find drivers who want to travel a similar route. More about the data that is stored when you are entering a route, please read section “Routes”.


There is a route for each ride offer or ride search. A route always includes the following data:

  • Start address, destination, via points
  • Departure time
  • Arrival time
  • Distance
  • Duration
  • Waypoints

Routes are the basis of the flinc algorithm and are used o find the right driver and passenger combinations.

We show your routes, similar to existing ride sharing portals, also unregistered users. However, your address will be falsified and your name is not fully visible. In the privacy settings you can choose which of your information will be visible for non-registered users. We will statistically evaluate route data anonymously. For example, to indicate you how wide flinc is spread in your region.


While you are using flinc, we collect the following statistics, which we also show in your profile:

  • Your ratings
  • Total number of created ride offers and ride searches
  • Total distance of all rides as a driver and passenger
  • Total distance using a navigation system with flinc integration
  • Total number of passengers that you accepted
  • Total number of rides that you accepted as a passenger
  • Total amount of CO2 emissions you produced and reduced
  • Total number of your friends and friends of friends

You can adjust the visibility of your statistics in the user settings.


You can also enter your vehicle details (manufacturer, model, color, license number), as your passengers will be able to identify your car much better. Your license number is only visible for accepted passengers, in order to identify your car at the meeting point more easily.

Newsletter and regular status e-mails

We will inform you from time to time by e-mail updates on important product changes or new features. In addition, we will send you regular status e-mails in which we will present to you personal statistics, so that you can use flinc more effectively.

If you do not want to receive our regular status e-mails, please follow the instructions in the user settings to unsubscribe.

Forum and support software Zendesk

In order to provide the best possible support, we are using the “Zendesk” software. Zendesk will save your e-mail address and your request on web servers in the USA. This will apply in the event that you write an article in the forum, give us feedback (i.e. in the flinc apps) and if you send us an e-mail to

You will find the privacy policy of Zendesk here:

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address truncated by the last octet prior to its storage using the “_anonymizeIp()” method) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser:

For statistical evaluations this website uses the Analytics functions for reports on impressions in the Google Display network, integration of the DoubleClick Campaign Manager and Google Analytics reports on performance according to demographic characteristics and interests. You can deactivate Google Analytics for display advertising and adjust the advertisements in the Google Display network. To do so, access the advertisement settings via

We use cookies for advertising purposes. We use both first-party cookies, such as the Google Analytics cookie, and third-party cookies, for example the DoubleClick cookie, to show you relevant advertisements in search engines and on websites of third-party providers, including Google. We also create reports on evaluating how advertisement impressions, other uses of advertising services and interactions with those advertisement impressions and advertising services are related to visits to our website.

If you do not wish to receive interest-based advertising, you can deactivate the use of cookies through Google via the page for deactivating Google advertising. Alternatively, you can deactivate the use of cookies from third-party providers by accessing the deactivation page of the Network Advertising Initiative or by deactivating the use of cookies in your browser’s settings. If you do so, the usability of our site may be restricted.

We also use data and visitor data of third-party providers obtained by Google through interest-based advertising (e.g. age, gender and interests) in Google Analytics for statistical evaluations.


We are using Facebook plug-ins on some web pages. Facebook is being operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

If you access a web page that contains such a plug-in, your browser will directly connect with the Facebook servers. Unfortunately, we do not have any influence on the amount of data that Facebook is collecting with this plug-in.

By using these plug-ins, Facebook will receive the information about your access to our website. Even if you are not a member of Facebook, there is a possibility that Facebook will find out and save your IP address.

For more information about the Privacy Policy of Facebook, please read this:

You can block the Facebook plug-ins by using browser add-ons, for example ”Facebook Blocker“ for Safari, Firefox and Chrome.

We also offer the possibility to deactivate all Facebook scripts at flinc in the privacy settings. You can also hide your account in lists.

Information about your data

You may request information about your saved data according to the Data Protection Act (free of charge). If you have any questions about the collection, handling or use of your data or if we need to correct, block or delete your data, please contact our support team (

Amendment of the Privacy Policy

If it is necessary to make amendments to our Privacy Policy, you will be informed about the new contents.


If you have any questions, concerns or comments about the data protection, please send an e-mail to or create a posting in our forum.

As at: February 12th, 2016 Version No.: 8